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NDIS Workforce Research Project

This three year NDIS Workforce Research Project seeks to understand the workforce patterns experienced by employers in the emerging NDIS workforce landscape.
Project Background
A multi-year quantitative and qualitative research project was established to assess and respond to skills demand and supply issues resulting from the National Disability Insurance Scheme (NDIS) rollout across Queensland.

The research project is assessing the current workforce and skills needed as a result of the roll out of the NDIS in Queensland regions where the roll out has already taken place.

The research will consider jobs growth and skills gaps in a staged fashion aligned to the roll out of the NDIS in Queensland between 2017 and 2019, while continuing to monitor the impact of the NDIS beyond the initial implementation in each region up to 2021.

Strategic Context
The National Disability Insurance Scheme (NDIS) is anticipated to bring significant improvements to the lives of Australians with disability, their families and carers, by placing choice and control of the services they require into the hands of the people who need them.

In March 2016, the Queensland Government signed the Bilateral Agreement for the full roll out of the National Disability Insurance Scheme (NDIS) with the Commonwealth Government.

It is estimated that by the time the NDIS is fully implemented in 2019, more than 97,000 people with disability in Queensland will be accessing direct funding for individualised services.

The progressive increase in demand and available options for people with disability and the increased fiscal investment under the NDIS will require significant growth in the number of workers across the sector and in the range of skills and abilities required to meet new demand, needs and expectations.

The introduction of the National Disability Insurance Scheme (NDIS) in Queensland is set to double the disability sector’s workforce with up to 13,000 extra, full-time jobs anticipated, predominantly in non-government sector (the NGO sector) across the state between 2016 and 2019.

The need to incrementally double the existing workforce, combined with the changes to the way in which services will operate in a competitive NDIS environment, requires transformation of the NGO sector workforce and as such there is a strategic and practical imperative to understand how the existing and emerging workforce is forming and performing in support of the outcomes anticipated through introduction of the NDIS.

The overall outcome of the work is to assess and respond to skills and demand and supply issues resulting from the NDIS rollout in Queensland.

The work is critical to fully understanding the impact on labour markets and anticipating skills needs under the NDIS rollout to undertake ongoing monitoring.

Two research reports will be undertaken for each of the six NDIS roll-out regions. While these regional research reports will include insights and recommendations that are region-specific, three planned annual workforce intelligence reports will draw data and analysis from the regional reports and other sources for the express purpose of deriving state-wide findings and providing state-wide recommendations.

The research will seek to understand the patterns in employer experience, with a particular focus on non-government employers registered with the National Disability Insurance Agency (NDIA), according to region, location, population, size, service type and employer type. The research will focus on:

  • Skills shortages;
  • Jobs growth;
  • Labour market and skills supply gaps;
  • Vacancy rates;
  • Occupations difficult to fill;
  • Locations difficult to recruit;
  • Impact of the NDIS on labour markets including on labour markets in smaller and remote locations;
  • Mapping of existing funding and support programs in each region that support employers; and
  • individuals to access skills development for NDIS

NDIS Workforce Research Project

All Regional NDIS Workforce Research Reports now available.

All six regional reports for the NDIS Workforce Research Project are now available. The reports capture the first set of key findings, impacts and themes within disability workforce, skills and employment following the NDIS rollout across Townsville, Mackay, Brisbane North, Brisbane South, Ipswich and Toowoomba regions.

The research project is in partnership with WorkAbility Queensland and Jobs Queensland and has been led by Central Queensland University (CQU), CSIRO’s Data61, and Global Community Resourcing.

The release of reports follows industry forums hosted in each of the regions in mid-late 2019 which presented early qualitative and quantitative findings, data analysis and case studies conducted with NDIS service providers, sole providers, plans managers and self-managed participants.

Download the Brisbane North NDIS Workforce Research Report

Download the Brisbane South NDIS Workforce Research Report

Download the Ipswich NDIS Workforce Research Report

Download the Toowoomba NDIS Workforce Research Report

Download the Townsville NDIS Workforce Research Report

Download the Mackay NDIS Workforce Research Report

The NDIS Workforce Research State-wide report will be released in coming months.

If you are an NDIS provider, sole provider, NDIS participant or self-managed participant, support worker or carer – your input is valuable.

Click on one of the following links and be a part of this exciting project to help build tomorrow’s NDIS workforce.

NDIS Employee Survey
NDIS Employer Survey
NDIS Sole Provider Survey

Survey developed by:

WorkAbility Queensland