Logo Loading

Enter your keyword

NDIS Workforce Research Project

This three year NDIS Workforce Research Project seeks to understand the workforce patterns experienced by employers in the emerging NDIS workforce landscape.

Project Background

A multi-year quantitative and qualitative research project was established to assess and respond to skills demand and supply issues resulting from the National Disability Insurance Scheme (NDIS) rollout across Queensland.

The research project is assessing the current workforce and skills needed as a result of the roll out of the NDIS in Queensland regions where the roll out has already taken place.

The research will consider jobs growth and skills gaps in a staged fashion aligned to the roll out of the NDIS in Queensland between 2017 and 2019, while continuing to monitor the impact of the NDIS beyond the initial implementation in each region up to 2021.

Strategic Context

The National Disability Insurance Scheme (NDIS) is anticipated to bring significant improvements to the lives of Australians with disability, their families and carers, by placing choice and control of the services they require into the hands of the people who need them.

In March 2016, the Queensland Government signed the Bilateral Agreement for the full roll out of the National Disability Insurance Scheme (NDIS) with the Commonwealth Government.

It is estimated that by the time the NDIS is fully implemented in 2019, more than 97,000 people with disability in Queensland will be accessing direct funding for individualised services.

The progressive increase in demand and available options for people with disability and the increased fiscal investment under the NDIS will require significant growth in the number of workers across the sector and in the range of skills and abilities required to meet new demand, needs and expectations.

The introduction of the National Disability Insurance Scheme (NDIS) in Queensland is set to double the disability sector’s workforce with up to 13,000 extra, full-time jobs anticipated, predominantly in non-government sector (the NGO sector) across the state between 2016 and 2019.

The need to incrementally double the existing workforce, combined with the changes to the way in which services will operate in a competitive NDIS environment, requires transformation of the NGO sector workforce and as such there is a strategic and practical imperative to understand how the existing and emerging workforce is forming and performing in support of the outcomes anticipated through introduction of the NDIS.


The overall outcome of the work is to assess and respond to skills and demand and supply issues resulting from the NDIS rollout in Queensland.

The work is critical to fully understanding the impact on labour markets and anticipating skills needs under the NDIS rollout to undertake ongoing monitoring.

Two research reports will be undertaken for each of the six NDIS roll-out regions. While these regional research reports will include insights and recommendations that are region-specific, three planned annual workforce intelligence reports will draw data and analysis from the regional reports and other sources for the express purpose of deriving state-wide findings and providing state-wide recommendations.

The research will seek to understand the patterns in employer experience, with a particular focus on non-government employers registered with the National Disability Insurance Agency (NDIA), according to region, location, population, size, service type and employer type. The research will focus on:

  • Skills shortages;
  • Jobs growth;
  • Labour market and skills supply gaps;
  • Vacancy rates;
  • Occupations difficult to fill;
  • Locations difficult to recruit;
  • Impact of the NDIS on labour markets including on labour markets in smaller and remote locations;
  • Mapping of existing funding and support programs in each region that support employers; and
  • individuals to access skills development for NDIS

We would really value your feedback – let us know about your experiences in the emerging NDIS workforce landscape. To fill out the survey, please visit the appropriate link below: 

The research team will be reporting back on findings to date at forums in Brisbane, Ipswich and Toowoomba in November. The forums will present findings relevant to each region and explore practical solutions to identified workforce needs. Spaces are limited, register now.

Survey developed by:

WorkAbility Queensland